Actions

Actions give your agent hands. Answering questions is the baseline; actions let it show a store locator, push a lead into Klaviyo, or log survey answers to a spreadsheet, right in the middle of a conversation. You manage them on the Actions page. Each action has an on/off toggle and its own configuration. Actions are set up once for your whole agent and work across every placement.

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Show stores

Displays an interactive map and list so shoppers can find your physical locations. Click Set up stores, add your locations, and enable the action. Stores save as you add them. Once enabled, the agent can bring up the locator whenever a shopper asks where to buy in person. You can also make it the very first thing shoppers see on an Embedded inline placement, using the Show stores suggestion mode.

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Send to Klaviyo

Lets the agent send a shopper’s details to a Klaviyo list, so conversations can feed your email and SMS flows. Someone asks about a sold-out item, the agent offers to notify them, and their profile lands in Klaviyo. This action needs your Klaviyo account connected first; the card walks you through it. After configuring, use Test connection to verify the list is reachable, or Send a sample profile to push a real test profile into the list and see it land.

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Send to Google Sheet

Appends a row to a Google Sheet you choose. Handy for collecting structured answers without more tooling: wholesale inquiries, feedback, quiz responses. Connect your Google account, pick the spreadsheet, then use Test connection to confirm Anagram can see it, or Send a sample row to write a real test row.

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Telling the agent when to act

Enabling an action makes it available; the agent decides when to use it based on the conversation. If you want more control over the moment, write a skill. For example, a skill triggered by “when a shopper asks to be notified about restocks” can instruct the agent to collect an email and send it to Klaviyo, in that order, every time.