Before you start: Set up your product catalog
Before enabling this skill, Anagram needs access to a product catalog. You set this up in the Data Hub. There are a couple ways to set up a product catalog:- Connect an ecommerce integration
- Upload a product CSV (coming soon)
Option 1: Connect an ecommerce integration
If you’re using a platform like Shopify, you can connect to it directly with an integration. Anagram will automatically pull in your products and keep them up to date.
Option 2: Upload a product CSV (coming soon)
If your products aren’t in a platform that Anagram currently integrates with, you can upload a CSV of your products instead. This feature is in closed beta and will be rolled out to all users soon. Reach out via email to support@anagram.ai if you’re interested in using it.Important note: You can’t mix an integration (like Shopify) and a CSV catalog in the same project.
Enable the recommend products skill
Once your catalog is set up:- Open the Experience Editor
- Go to the Skills tab
- Enable the Recommend Products skill
Guide the agent’s recommendations
Filter rules
You can add filter rules to limit which products Anagram is allowed to recommend. For example, you can filter Shopify catalogs by collections, tags, or metafields. This is useful if you want Anagram to only recommend products from certain categories.Recommendation guidelines
You can also add recommendation guidelines — plain-English instructions that help shape how the agent behaves. Use guidelines to emphasize certain types of products for specific preferences or help the agent understand nuances of your product catalog. You can think of this like training an in-store sales associate on how to recommend your products.How it comes together
When a user asks for help choosing a product, Anagram:- Understands what the user is looking for
- Searches for relevant products that match your filters
- Follows your guidelines
- Recommends the best-fit products from your catalog
